Privacy policy

Personal data (usually referred to just as "data" below) will only be processed by us to the extent necessary and for the purpose of providing a functional and user-friendly website, including its contents, and the services offered there.

Per Art. 4 No. 1 of Regulation (EU) 2016/679, i.e. the General Data Protection Regulation (hereinafter referred to as the "GDPR"), "processing" refers to any operation or set of operations such as collection, recording, organization, structuring, storage, adaptation, alteration, retrieval, consultation, use, disclosure by transmission, dissemination, or otherwise making available, alignment, or combination, restriction, erasure, or destruction performed on personal data, whether by automated means or not.

The following privacy policy is intended to inform you in particular about the type, scope, purpose, duration, and legal basis for the processing of such data either under our own control or in conjunction with others. We also inform you below about the third-party components we use to optimize our website and improve the user experience which may result in said third parties also processing data they collect and control.

Our privacy policy is structured as follows:

I. Information about us as controllers of your data
II. The rights of users and data subjects
III. Information about the data processing

I. Information about us as controllers of your data

The party responsible for this website (the "controller") for purposes of data protection law is:

Freiberger EuroMetall GmbH

Carl-Schiffner-Str. 11
09599 Freiberg/GERMANY
Mail info (at)

The responsible party is anyone who alone or jointly with others decides on the purposes and means of processing personal data, such as names, e-mail addresses or similar.

For questions and suggestions on data protection, you can contact our company data protection officer at any time at:

Freiberger EuroMetall GmbH
Carl-Schiffner-Str. 11
09599 Freiberg/GERMANY

Mail dsb (at)


II. The rights of users and data subjects

With regard to the data processing to be described in more detail below, users and data subjects have the right

  • to confirmation of whether data concerning them is being processed, information about the data being processed, further information about the nature of the data processing, and copies of the data (cf. also Art. 15 GDPR);
  • to correct or complete incorrect or incomplete data (cf. also Art. 16 GDPR);
  • to the immediate deletion of data concerning them (cf. also Art. 17 DSGVO), or, alternatively, if further processing is necessary as stipulated in Art. 17 Para. 3 GDPR, to restrict said processing per Art. 18 GDPR;
  • to receive copies of the data concerning them and/or provided by them and to have the same transmitted to other providers/controllers (cf. also Art. 20 GDPR);
  • to file complaints with the supervisory authority if they believe that data concerning them is being processed by the controller in breach of data protection provisions (see also Art. 77 GDPR).

In addition, the controller is obliged to inform all recipients to whom it discloses data of any such corrections, deletions, or restrictions placed on processing the same per Art. 16, 17 Para. 1, 18 GDPR. However, this obligation does not apply if such notification is impossible or involves a disproportionate effort. Nevertheless, users have a right to information about these recipients. Likewise, under Art. 21 GDPR, users and data subjects have the right to object to the controller's future processing of their data pursuant to Art. 6 Para. 1 lit. f) GDPR. In particular, an objection to data processing for the purpose of direct advertising is permissible.


III. Information about the data processing

Your data processed when using our website will be deleted or blocked as soon as the purpose for its storage ceases to apply, provided the deletion of the same is not in breach of any statutory storage obligations or unless otherwise stipulated below.

Server data

For technical reasons, the following data sent by your internet browser to us or to our server provider will be collected, especially to ensure a secure and stable website: These server log files record the type and version of your browser, operating system, the website from which you came (referrer URL), the webpages on our site visited, the date and time of your visit, as well as the IP address from which you visited our site. The data thus collected will be temporarily stored, but not in association with any other of your data. The basis for this storage is Art. 6 Para. 1 lit. f) GDPR. Our legitimate interest lies in the improvement, stability, functionality, and security of our website. The data will be deleted within no more than seven days, unless continued storage is required for evidentiary purposes. In which case, all or part of the data will be excluded from deletion until the investigation of the relevant incident is finally resolved.



a) Session cookies

We use cookies on our website. Cookies are small text files or other storage technologies stored on your computer by your browser. These cookies process certain specific information about you, such as your browser, location data, or IP address. This processing makes our website more user-friendly, efficient, and secure, allowing us, for example, to display our website in different languages or to offer a shopping cart function. The legal basis for such processing is Art. 6 Para. 1 lit. b) GDPR, insofar as these cookies are used to collect data to initiate or process contractual relationships. If the processing does not serve to initiate or process a contract, our legitimate interest lies in improving the functionality of our website. The legal basis is then Art. 6 Para. 1 lit. f) GDPR. When you close your browser, these session cookies are deleted.

b) Third-party cookies

If necessary, our website may also use cookies from companies with whom we cooperate for the purpose of advertising, analyzing, or improving the features of our website. Please refer to the following information for details, in particular for the legal basis and purpose of such third-party collection and processing of data collected through cookies.

c) Disabling cookies

You can refuse the use of cookies by changing the settings on your browser. Likewise, you can use the browser to delete cookies that have already been stored. However, the steps and measures required vary, depending on the browser you use. If you have any questions, please use the help function or consult the documentation for your browser or contact its maker for support. Browser settings cannot prevent so-called flash cookies from being set. Instead, you will need to change the setting of your Flash player. The steps and measures required for this also depend on the Flash player you are using. If you have any questions, please use the help function or consult the documentation for your Flash player or contact its maker for support. If you prevent or restrict the installation of cookies, not all of the functions on our site may be fully usable.



If you contact us via email or the contact form, the data you provide will be used for the purpose of processing your request. We must have this data in order to process and answer your inquiry; otherwise we will not be able to answer it in full or at all. The legal basis for this data processing is Art. 6 Para. 1 lit. b) GDPR. Your data will be deleted once we have fully answered your inquiry and there is no further legal obligation to store your data, such as if an order or contract resulted therefrom.

Google Analytics

We use Google Analytics on our website. This is a web analytics service provided by Google Inc., 1600 Amphitheatre Parkway, Mountain View, CA 94043 (hereinafter: Google). Through certification according to the EU-US Privacy Shield Google guarantees that it will follow the EU's data protection regulations when processing data in the United States. The Google Analytics service is used to analyze how our website is used. The legal basis is Art. 6 Para. 1 lit. f) GDPR. Our legitimate interest lies in the analysis, optimization, and economic operation of our site. Usage and user-related information, such as IP address, place, time, or frequency of your visits to our website will be transmitted to a Google server in the United States and stored there. However, we use Google Analytics with the so-called anonymization function, whereby Google truncates the IP address within the EU or the EEA before it is transmitted to the US. The data collected in this way is in turn used by Google to provide us with an evaluation of visits to our website and what visitors do once there. This data can also be used to provide other services related to the use of our website and of the internet in general. Google states that it will not connect your IP address to other data. In addition, Google provides further information with regard to its data protection practices at, including options you can exercise to prevent such use of your data. In addition, Google offers an opt-out add-on at in addition with further information. This add-on can be installed on the most popular browsers and offers you further control over the data that Google collects when you visit our website. The add-on informs Google Analytics' JavaScript (ga.js) that no information about the website visit should be transmitted to Google Analytics. However, this does not prevent information from being transmitted to us or to other web analytics services we may use as detailed herein.



Our website uses Google Maps to display our location and to provide directions. This is a service provided by Google Inc., 1600 Amphitheatre Parkway, Mountain View, CA 94043 (hereinafter: Google). Through certification according to the EU-US Privacy Shield Google guarantees that it will follow the EU's data protection regulations when processing data in the United States. To enable the display of certain fonts on our website, a connection to the Google server in the USA is established whenever our website is accessed. If you access the Google Maps components integrated into our website, Google will store a cookie on your device via your browser. Your user settings and data are processed to display our location and create a route description. We cannot prevent Google from using servers in the USA. The legal basis is Art. 6 Para. 1 lit. f) GDPR. Our legitimate interest lies in optimizing the functionality of our website. By connecting to Google in this way, Google can determine from which website your request has been sent and to which IP address the directions are transmitted. If you do not agree to this processing, you have the option of preventing the installation of cookies by making the appropriate settings in your browser. Further details can be found in the section about cookies above. In addition, the use of Google Maps and the information obtained via Google Maps is governed by the Google Terms of Use and the Terms and Conditions for Google Maps


Google also offers further information at

General terms and conditions of sale and delivery.


1.1 Unless otherwise agreed in writing, the following General Terms and Conditions of Sale and Delivery (“GTC”) apply to the entire business of Freiberger Eurometall GmbH and its affiliates (hereinafter referred to as “FEM”). Other provisions, in particular the customers’ General Terms and Conditions shall not apply, even if FEM has not explicitly rejected such conditions. These GTC shall apply exclusively also in the event that FEM provides services unreservedly while being aware that contrary or deviating terms and conditions exist. 

1.2 Individual agreements between FEM and the customer made in a particular case shall take priority. Such arrangements, as well as any amendments and supplements to, or the cancellation of an arrangement including these General Conditions between FEM and the customer require the written form to be effective. The same applies to the repeal of the requirement of written form. 



2.1 Offers made by FEM shall always be deemed non-binding unless they are expressly marked as binding. This shall also apply to recommended prices and capacities announced by FEM. Invoices and delivery notes are also deemed written confirmations. Verbal supplementary agreements as well as changes of the contract will only become valid after being put down in writing. Unless otherwise agreed, FEM will deliver within in the framework of tolerances given by the German Industrial Standard (DIN) regulations. If such standard regulations are not applicable, FEM will deliver within a framework of tolerances which has to be agreed. The Customer Is obliged to inform FEM about intensified use, special operation purposes as well as risks which have to be taken into consideration from the very beginning of an order 

2.2 Customer purchase orders shall become binding for FEM only upon written acceptance or the delivery of goods. FEM may accept purchase orders within one week from receipt thereof. 

2.3 Contract Annulment In the event of unjustified withdrawal from an order, FEM shall be entitled to claim compensation from the Purchaser amounting to 10% of the contract price despite the possibility of asserting higher actual losses. These 10% result from costs for processing an order and loss of profit FEM is not obliged to prove its damages or losses. This obligation rests with the Customer. 



3.1 Unless otherwise agreed, deliveries shall be Ex-Works (Incoterms 2010). 

3.2 Delivery terms and delivery dates specified by FEM shall be non-binding, unless binding terms and dates were expressly agreed upon in individual cases. In case of non-binding delivery terms or dates, FEM shall be in default only if a reasonable time for delivery set in writing by the customer lapses unsuccessfully. The customer shall set the expiry of such a term to a date at least four weeks after the expiry of the non-binding delivery term or non-binding delivery date. 

3.3 FEM shall not be in default of delivery, if suppliers fail to deliver in a proper or timely manner due to reasons beyond FEM’s sphere of responsibility. 

3.4 FEM shall be entitled to make partial deliveries provided that the acceptance of such partial deliveries is reasonable for the customer and, in particular, if the delivery of the remaining goods ordered is ensured and no significant additional expenditure or additional cost arise for the customer as a result thereof (unless FEM agrees to bear such cost). Each partial delivery may be invoiced separately. 

3.5 The customer shall be in default of acceptance, if it fails to accept the goods on the bindingly agreed delivery date. In case of non-binding delivery terms or dates FEM may notify the customer when the goods are ready for collection within a period of four weeks. The customer shall be in default of acceptance, if it fails to collect the goods within that timeframe. 

3.6 If the customer is in default of acceptance or if the usual time taken for unloading is exceeded at the time of acceptance, it shall be charged the additional cost arising as a result, such as container rental cost and other storage cost. FEM shall be entitled to charge the customer 0.1% of the amount invoiced for the stored goods per calendar day of storage as lump-sum compensation for storage costs. However, the customer shall be charged a maximum of 1% per calendar month, unless it provides evidence that damages incurred are lower. FEM reserves the right to submit evidence of greater damages. However, FEM shall be entitled to find alternative ways to dispose of the goods, if attempts to determine a reasonable period of time are unsuccessful. 



4.1 Unless otherwise agreed, the price list valid at any one time given shall apply. Prices shall be EXW (Incoterms 2010) unless otherwise agreed. Any applicable sales tax shall be calculated separately at the legal rate valid at the respective time and shall be paid by the customer. 

4.2 FEM reserves the right to implement price adjustments, if, following the conclusion of the contract until delivery, costs change on account of the following factors which FEM is not responsible for and which were not foreseeable with reasonable certainty: sales taxes, wage settlements, changes in raw material prices, other suppliers’ price changes or currency fluctuations. FEM shall disclose the reasons for such price adjustments upon the customer’s request. 



5.1 Unless otherwise agreed, invoices shall be paid within 14 days of delivery and receipt of invoice without deduction and are payable via bank transfer into one of the accounts indicated by FEM. Unless otherwise agreed, payments shall be made in Euro. Place of fulfillment shall be the registered office of FEM. 

5.2 If the customer exceeds the payment term, it shall be in default without further reminder. The timeliness of payment shall be determined by the date on which the invoiced amount is received on the account indicated. 

5.3 In case of delayed payment, FEM shall be entitled to claim default interest in the amount of 8 percentage points above the base interest rate, however, a minimum of 12% of the outstanding amount per year. The right to claim further damages shall remain unaffected. 

5.4 If the customer falls in arrears with at least two payments arising from the business relationship with FEM, all of its effective payment obligations from all business relationships with FEM shall become due immediately. 



6.1 FEM shall retain ownership of the goods delivered until the receipt of all payments arising from the business relationship. If an open account relationship exists, FEM shall retain ownership of the goods delivered until the receipt of all payments from the approved balances. 

6.2 If the customer acts in breach of the contract, in particular in case of delayed payment, FEM shall be entitled to take back the goods delivered subject to title retention ("Reserved Goods"). In case of delayed payments, setting a deadline beforehand shall not be required. Costumer hereby grants FEM, or a third party designated by FEM, access to the customer’s business premises and warehouses during usual business hours to take back the Reserved Goods. FEM or the designated third party shall be granted access to the Reserved Goods and the customer shall provide sufficient support in removing the Reserved Goods. Further claims of FEM shall remain unaffected. 

6.3 Once the Reserved Goods have been taken back, FEM shall be entitled to adequate utilization of the same, provided FEM has informed the customer beforehand of its intention with reasonable prior notice. The utilization proceeds shall be set off against the customer’s liabilities reduced by reasonable utilization costs. 

6.4 Following the assignment of claims, the customer shall remain authorized to collect claims. FEM’s right to collect claims itself shall remain unaffected. However, FEM shall not collect claims if the customer meets its payment obligations from the proceeds received, does not fall in default of payment and or, above all else, has not applied for the opening of insolvency proceedings or ceases payments. If any of the above should be the case, FEM shall be entitled to demand that the customer make known the assigned claims and the respective debtors, furnish all information necessary for collection, deliver the associated documentation and inform the debtors of the assignment. The customer’s right to collect claims ceases to exist with the occurrence of such event 



7.1 If, after having entered into a contract with the customer, it becomes clear that the customer may be unable to fulfill its contractual duties due to its financial status (particularly if payments are discontinued, insolvency proceedings have been instituted, seizure or forced execution measures have been taken, cheques and bills are protested and direct debits are returned, involving third parties as well), FEM shall be entitled to retain deliveries until prepayment of the purchase price is effected or an adequate security is lodged. The same shall apply if legitimate doubts exist concerning the customer’s creditworthiness or its ability to pay as a result of payments being delayed. 

7.2 Furthermore, in the cases listed under section 7.1, FEM shall be entitled to retain deliveries until all of the customer’s outstanding debts have been paid in full or an adequate security is lodged. However, for all claims not yet due, including those where FEM is required to render advance performance under contracts already concluded, as well as claims which lack an economic connection with the delivery, this rule shall apply only if there is a legitimate interest on FEM’s part. 

7.3 If a current account relation exists within the context of the business relationship, FEM shall be, in the cases listed under section 7.1, entitled to retain deliveries until all payments under the approved balances have been received or an adequate security has been provided. 

7.4 If the customer does not provide the advance payment or the security in accordance with section 7.1, within two weeks, FEM shall be entitled to rescind the respective individual contract or, if the contract comprises the performance of a continuing obligation (e.g. a framework supply agreement), even terminate such contract without notice. 



8.1 As regards the quality of the goods, only the agreed upon specification shall apply. The customer shall be solely responsible for verifying that the goods are suitable for the desired purposes. 

8.2 Information provided by FEM in writing, verbally or in any other form with regard to suitability, including application, processing or another use, as well as technical support offered are rendered to the best of FEM’s knowledge; however, all of the above shall be deemed non-binding information only. The information shall not release the customer from verifying on its own behalf the suitability of goods delivered by FEM for the intended purposes. Application, processing and any other use of the goods are beyond FEM’s control and shall therefore be the customer’s responsibility. Guarantees, particularly guarantees of quality shall be binding on FEM only to the extent that (i) they are included in an offer or order confirmation, (ii) they are referred to expressly as "guarantee" or "guarantee of quality", and (iii) FEM’s duties from such guarantee are expressly stated. 



9.1 Notification of defects shall be made in writing and specify the defect. Defects on account of incomplete delivery or other evident defects shall be notified to FEM in writing without delay, or, at the latest within one week from delivery. Hidden defects shall be notified without delay or, at the latest within one week from their discovery. Acceptance of goods shall not be refused on grounds of minor defects. Belated claims for defects shall be excluded. The customer shall bear the cost incurred from the inspection of goods. Defective goods shall be made available to FEM for inspection on demand. 

9.2 FEM shall provide subsequent performance for defective goods by, at its sole discretion, either eliminating the defect (rectification of defects) or delivering goods free of defects (subsequent delivery). Subsequent performance shall be made without recognition of a legal obligation. If FEM chooses to provide supplementary performance by eliminating the defect, the remaining part of the original statutory period begins as of the date the rectified goods are returned. The same applies in the case of subsequent delivery. 

9.3 If subsequent performance fails, the customer shall be entitled to rescind the contract. The right to reduce the purchase price shall be excluded. Additional claims for defects, regardless of the type of claim, are excluded, except for claims for damages, which are subject to the limitations set out in section 10. 

9.4 The customer shall bear any reasonable cost incurred from an unjustified enforcement of warranty rights (e.g. product was not defective); the same shall apply, if FEM erroneously grants warranty rights without being obliged to do so. 



10.1 As a basic principle, FEM shall be liable to the customer in accordance with the legal requirements for all damages caused in connection with the delivery. However, the following liability limitations set out under section 10.2 through 10.5 shall apply for all claims for damages, independent of the legal base, and with the exception of claims raised by the customer (i) based on the belief that damages were caused intentionally, (ii) under the product liability act, (iii) due to fraudulently concealed defects, (iv) due to defects in regards to which a quality guarantee was provided (here too, a liability provision or limitation period due to the guarantee may apply), (v) resulting from the damage to life, body or health or (vi) due to gross negligence on the part of FEM’s management or executive staff. 

10.2 In the case of ordinary negligence, FEM shall be liable only for damages resulting from the violation of essential contractual duties the performance of which is required for the due execution of the contract and the observance of which the contracting partner relies on and may rely on, regularly. In this case, however, liability shall be limited to the typically foreseeable damage. This limitation of liability shall also apply to damages caused by gross negligence by FEM employees or representatives who do not belong to the management or executive staff. 

10.3 Liability for cases specified under section 10.2 shall be limited to double the purchase price of the delivery concerned. 

10.4 For cases specified under section 10.2, the limitation period shall be two years after the date on which the claim arose and the customer gained knowledge of the circumstances substantiating the claim. The customer may not bring forth any claim against FEM after three years from the event that triggered the damage independent of the customer’s knowledge thereof.  

10.5 The above limitation of liability shall also apply to damage claims raised by the customer against FEM’s management, executives, employees or representatives. 



In the event of FEM being unable to fulfill their contractual duties as a result of force majeure (i.e. mobilization, war, terrorism, insurgence, natural catastrophes, fire) or due to other unforeseeable circumstances for which FEM bears no responsibility (i.e. strikes or lawful lockouts, operation or transport interruptions, difficulties with the procurement of raw material, inadequate delivery from suppliers), the delivery terms agreed on shall be extended by the duration of the obstruction plus an appropriate resumption time. Furthermore, FEM shall not be held responsible for the circumstances mentioned if they occur during an already existing delay. FEM shall notify the customer as soon as possible of the start and expected end of such circumstances. If the obstruction lasts six months or longer, both parties shall be entitled to rescind the contract. 



12.1 The customer shall adhere to all legal regulations and official requirements as well as to all applicable laws and particularly to the export regulations and laws of the country in which the customer is conducting business. The customer shall obtain all required authorizations and licenses in due time as well as all other permissions, which are required as per such applicable laws for the use and export of goods. 

12.2 FEM shall be entitled to retain delivery from the customer if, without FEM’s fault or sharing in the responsibility in such, the customer violates such applicable laws or if not all of the required permissions have been obtained. 



The customer shall not be entitled to either offset or exercise its right of retention on account of counterclaims which are contested or not yet stated as legally binding. Furthermore, the customer shall not be entitled to exercise its right of retention to the extent that the counterclaims are not based on the same contractual relationship. 



The customer shall not be entitled to assign any of its rights and duties in conjunction with deliveries either in part or in full without obtaining prior written approval by FEM. FEM shall be entitled to assign its rights and duties in conjunction with deliveries particularly to affiliated companies. 



15.1 All legal relationships between FEM and the customer shall be subject to German law under the exclusion of the UN Convention on Contracts for the International Sale of Goods (CISG). 

15.2 Exclusive jurisdiction and legal venue for all disputes resulting from or in connection with a delivery shall be Chemnitz. However, FEM shall be entitled to institute proceedings against the customer at its place of business.